Terms

Terms & Conditions

Please read before you purchase — completing a purchase means you accept these terms

SIMON SHOP — Terms & Conditions

By purchasing or using any product or service provided by SIMON SHOP, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Product & Access

SIMON SHOP provides paid access to games operated through the Roblox platform.

Access is granted automatically after a successful payment and is linked to the Roblox account provided during the purchase process.

Available access plans may include:

  • 30-Day Access — valid for 30 days starting from the time payment is successfully completed.
  • Permanent Access — valid for as long as the relevant game and service remain available and operated by SIMON SHOP.

2. Roblox Account Verification

Before completing a purchase, customers are responsible for ensuring that the submitted Roblox Username / User ID is correct.

SIMON SHOP provides account verification information, including the Roblox username and avatar, to help customers confirm that the correct account has been selected before payment.

Once access has been assigned to a Roblox account:

  • Access cannot be transferred to another Roblox account.
  • SIMON SHOP will not be responsible for purchases made using an incorrect Roblox account.
  • No refund or replacement will be provided when incorrect account information is confirmed by the customer during checkout.

Customers are responsible for carefully reviewing all information before completing their purchase.

3. Access Duration

For 30-Day Access, the access period begins immediately after successful payment and automatically expires after 30 days.

There is no grace period after expiration.

For Permanent Access, access will remain active for as long as the purchased game and related SIMON SHOP service continue to operate.

If the game or service is permanently discontinued, all related access rights will end.

4. Device Policy

Each purchased access license may be used on one device only.

Customers who change devices, reinstall their operating system, or otherwise require a device reset may contact SIMON SHOP Support.

Each purchase is eligible for a maximum of one device reset or device transfer.

After the one-time reset has been used, any additional device change will require a new purchase.

Device resets do not allow access to be transferred to another Roblox account.

5. Exchange & Refund Policy

All purchases are generally final and non-refundable once payment has been completed and access has been issued.

Refunds will only be considered when SIMON SHOP confirms that the customer is unable to use the purchased access due to a malfunction within the internal game system operated by SIMON SHOP.

Refunds will not be provided for issues including, but not limited to:

  • Incorrect Roblox Username or User ID entered by the customer.
  • Change of mind after purchase.
  • Roblox account suspension, termination, deletion, compromise, or loss of access.
  • Roblox platform outages or server issues.
  • Internet connection problems.
  • Customer device or hardware problems.
  • Changes made by Roblox to its platform, API, policies, systems, or services.
  • Failure to follow installation or usage instructions.
  • Problems caused by third-party software or services.
  • Expiration of a 30-Day Access plan.
  • Permanent discontinuation of the game or service.

Nothing in this policy is intended to exclude any rights that cannot legally be excluded under applicable law.

6. Roblox & Third-Party Services

SIMON SHOP is an independent service and does not control the Roblox platform.

SIMON SHOP is not responsible for interruptions or restrictions caused by Roblox or other third-party services, including:

  • Server outages.
  • Platform maintenance.
  • API changes.
  • Roblox policy changes.
  • Account restrictions or bans.
  • Feature removal.
  • Service discontinuation.
  • Technical changes outside SIMON SHOP's control.

Such circumstances do not qualify as an internal SIMON SHOP game malfunction and therefore do not normally qualify for a refund.

7. Account & License Sharing

Purchased access is intended exclusively for the Roblox account and authorized device associated with the purchase.

The following activities are strictly prohibited:

  • Sharing access with another person.
  • Selling or reselling access.
  • Transferring access to another user.
  • Allowing another person to use the purchased license.
  • Attempting to bypass account or device restrictions.

If SIMON SHOP detects a violation of this policy, access may be permanently suspended without refund.

8. Prohibited Activities

Customers must not attempt to interfere with, modify, exploit, or bypass any SIMON SHOP system.

Prohibited activities include, but are not limited to:

  • Reverse engineering.
  • Exploiting vulnerabilities.
  • Unauthorized modification.
  • Bypassing authentication or license verification.
  • Circumventing account or device restrictions.
  • Attempting unauthorized access to SIMON SHOP systems.
  • Tampering with game systems or security mechanisms.
  • Distributing or reproducing protected SIMON SHOP systems or content without permission.

SIMON SHOP reserves the right to permanently suspend access where such activity is detected.

No refund will be provided following suspension for violations of these Terms.

9. Chargebacks & Payment Disputes

Customers should contact SIMON SHOP Support before initiating a payment dispute whenever there is an issue with a purchase.

Fraudulent or unjustified chargebacks initiated after access has been successfully delivered may result in:

  • Permanent cancellation of purchased access.
  • Permanent suspension of the related Roblox account from SIMON SHOP services.
  • Device ban.
  • Permanent suspension of the associated SIMON SHOP account.

SIMON SHOP reserves the right to restrict future purchases from users involved in fraudulent payment activity.

10. Support

Customers experiencing a problem with their purchase or access should open a Discord Support Ticket through the official SIMON SHOP support channel.

SIMON SHOP aims to respond to Support Tickets within 24 hours.

Customers may be asked to provide information necessary to investigate the issue, including:

  • Proof of purchase.
  • Roblox Username / User ID.
  • Screenshots.
  • Video recordings.
  • A detailed description of the issue.

Failure to provide requested information may prevent SIMON SHOP from resolving the issue.

If the customer does not respond to an active Support Ticket within 24 hours, SIMON SHOP may close the ticket.

A new Support Ticket may be opened if further assistance is required.

11. Support Conduct

Customers must communicate respectfully with SIMON SHOP staff.

SIMON SHOP reserves the right to refuse or discontinue support where a customer:

  • Uses abusive or threatening language.
  • Harasses staff.
  • Spams Support Tickets.
  • Deliberately provides false or misleading information.
  • Attempts to deceive or defraud SIMON SHOP.

Serious or repeated violations may result in suspension or permanent termination of access.

12. Lost, Banned, or Compromised Roblox Accounts

Customers are responsible for maintaining access to and security of their Roblox accounts.

If a Roblox account is:

  • Banned.
  • Deleted.
  • Hacked or compromised.
  • Lost.
  • Restricted by Roblox.
  • Otherwise inaccessible for reasons outside SIMON SHOP's control.

SIMON SHOP will not transfer the purchased access to another Roblox account and will not provide a refund.

13. Service Discontinuation

SIMON SHOP reserves the right to discontinue a game or related service when necessary.

If a game or service is permanently discontinued, all access associated with that game will end, including Permanent Access.

No refund will be provided solely because a game or service has been discontinued, except where otherwise required by applicable law.

14. Suspensions & Termination

SIMON SHOP reserves the right to temporarily or permanently suspend access when there is reasonable evidence of:

  • Account or license sharing.
  • Reselling or unauthorized transfer.
  • Fraud.
  • Chargeback abuse.
  • Exploitation.
  • Reverse engineering.
  • Security bypass attempts.
  • Unauthorized system access.
  • Abuse of SIMON SHOP staff or services.
  • Other serious violations of these Terms.

Permanent suspensions issued due to violations of these Terms are not eligible for refunds.

15. Changes to These Terms

SIMON SHOP may update or modify these Terms & Conditions when necessary.

The latest version will be published through SIMON SHOP's official platform.

Continued use of SIMON SHOP services after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

16. Contact & Support

For purchase or technical support, please contact SIMON SHOP through the official:

Discord Support Ticket

Customers should only use official SIMON SHOP support channels when discussing purchases, account access, or technical issues.

Last updated: 2026-09-08